Advances in Service Science

Chapter 1. The Inmate Transportation Problem and its Application in the PA Department of Corrections.- Chapter 2. Robust modality selection in radiotherapy.- Chapter 3. Incentive-Based Rebalancing of Bike-Sharing Systems.- Chapter 4. A T-Shaped Measure of Multidisciplinarity in Academic Research Networks: The GRAND Case Study.- Chapter 5. Service Differentiation and Operating Segments: Research Opportunities and Implementation Challenges.- Chapter 6. Higher Education as a Service: The Science of Running a Lean Program in International Business.- Chapter 7. A Hypergraph-based Modeling Approach for Service Systems.- Chapter 8. Zone of Optimal Distinctiveness: Provider Asset Personalization and the Psychological Ownership of Shared Accommodation.- Chapter 9. Data Mining Methods for Describing Federal Government Career Trajectories and Predicting Employee Separation.- Chapter 10. Using the Service Science Canvas to Understand Institutional Change in a Public School System.- Chapter 11. Data-driven capacity management with machine learning: A novel approach and a case-study for a public service office.- Chapter 12. Harnessing Big Data and Analytics Solutions in Support of Smart City Services.- Chapter 13. The Pay Equity Dilemma Women Face Around the World.- Chapter 14. Project and Resource Optimization (PRO) for IT Service Delivery.- Chapter 15. A Unified Framework for Specifying Cost Models of IT Service Offerings.- Chapter 16. Toward a Context-aware Serendipitous Recommendation System.- Chapter 17. Analysis of service execution in the on-line sports gambling industry.- Chapter 18. Decision Modeling in Service Science.- Chapter 19. Predicting call center performance with machine learning.- Chapter 20. Information directed policy sampling for partially observable Markov decision processes with parametric uncertainty.- Chapter 21. Buffered Probability of Exceedance (bPOE) Ratings for Synthetic Instruments.- Chapter 22. Service Quality Assessment via Enhanced Data-Driven MCDM Model.- Chapter 23. Estimating the Effect of Social Influence on Subsequent Reviews.- Chapter 24. Product and Service Design for Remanufacturing, Uncertainty and the Environmental Impact in The Closed-loop Supply Chain Network.- Chapter 25. Towards the determinants of successful public-private partnership projects in Jamaica: A proposed methodology.- Chapter 26. Cognitive Solutioning of Highly-Valued IT Service Contracts.- Chapter 27. A Predictive Approach for Monitoring Services in the Internet of Things.- Chapter 28. Managing Clinical Appointments in an Academic Medical Center.- Chapter 29. Factors Influencing E-Procurement Adoption in the Transportation Industry.... Mehr